Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything please contact the office on 01395 263915.

Application.

1. These terms and conditions will apply to the purchase of the goods by you (the customer). We at Outsourced Energy Ltd a company registered in England and Wales (company No: 07777728) whose registered office is:
62 Cranford Avenue, Exmouth, Devon, EX8 2QF, email address of finance@outsourcedenergy.co.uk and telephone number of 01395 263915 (the supplier)
2. These are the terms on which the supplier sells all goods to the customer. By ordering any of the goods, the customer agrees to be bound by these terms and conditions.

Interpretation.

3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession;
4. Contract means legally binding agreement between the customer and the supplier for the sale and purchase of goods;
5. Delivery Location means the suppliers premises or other location where the goods are to be supplied, as set out in the order;
6. Goods means any goods that the supplier supplies to the customer, of the number and description as set out in the order;
7. Order means the customer’s order for the goods from the supplier as set out in the customer’s order or in the customer’s written acceptance of the supplier’s quotation.

Goods

8. The description of the goods is set out in the supplier’s website, catalogues, brochures or other forms of advertising does not constitute a contractual offer to sell the goods.
9. In the case of goods made to the customer’s special requirements, it is the customer’s responsibility to ensure that any information provided by the customer is accurate.

Basis of sale.

10. The description of the goods is set out in the supplier’s website, catalogues, brochures or other forms of advertising does not constitute a contractual offer to sell the goods.
11. When the order has been made, the supplier can reject it for any reason, although the supplier will try and tell the customer the reason without delay.
12. A contract will be formed for the goods ordered, only upon the supplier sending an email to the customer saying the order has been confirmed or if earlier the supplier delivers the goods to the customer.
13. Any quotation is valid for the day it is issued and five days thereafter, unless the supplier expressly withdraws it at an earlier time.
14. No variation of the contract, whether about the description of the goods, price or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing.

Prices and payment.

15. The price of the goods and any additional delivery or other charges for the goods and the price of them and the charges, is that set out in the price list current at the date the supplier accepted the order or such other price as the supplier may agree in writing.
16. Prices and charges include VAT at the rate applicable at the time of ordering.
17. Payment for goods must be made prior to the delivery. Payment can be made by submitting credit/debit card details with your order, or via Paypal and the supplier can take payment immediately or otherwise before the delivery of the goods.

Delivery.

18. The supplier will deliver the goods to the delivery location supplied by the customer in the time or within the time period agreed or failing any agreement without undue delay and in any event, not more than 30 days after the day in which the order was placed.
19. In any case, regardless of events beyond the supplier’s control, if the supplier does not deliver the goods on time, the customer can (in addition to any other remedies) treat the contract at an end if:
a. The supplier refused to deliver the goods, or if delivery on time is essential taking into account all
the relevant circumstances at the time the contract was made, or if you told the supplier before the contract was made that delivery on time was essential; or
b. after the supplier has failed to deliver on time, you have specified a later period which is appropriate to the circumstances and the supplier has not delivered with that period.

20. If the customer treats the contract at an end, the supplier will (in addition to other remedies) promptly return all payments made under the contract.
21. If the customer were entitled to treat the contract at an end but do not do so, the customer is not prevented from cancelling the order for any goods or rejecting goods that have been delivered and if the customer does this, the supplier will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, the customer must return them or allow the supplier to collect them from the customer and the supplier will pay the costs of this.
22. The supplier does not generally deliver to addresses outside England and Wales, Scotland, Northern Island, the Isle of Man and Channel Islands. If, however, the supplier accepts an order for delivery outside that area, the customer will need to pay import duties or other taxes, as the supplier will not pay them.
23. The customer agrees the supplier may deliver the goods in instalments if the supplier is shortage of stock or other genuine and fair reason, subject to the above provisions and provided the customer is not liable for extra charges.
24. If the customer or the customer’s nominee fail, through no fault of the supplier, to take delivery of the goods at the customers delivery location, the supplier may charge a reasonable cost of storing and redelivering the goods.
25. The goods will become the customer’s responsibility from the completion of the delivery or customer collection. The customer must, if reasonably practicable, examine the goods before accepting them.

Risk and Title

26. Risk of damage to, or loss of, the goods will pass to you when the goods are delivered to you.
27. The customer does not own the goods until payment has been received in full.

Withdrawal.

28. The customer can withdraw the order by telling the supplier before the contract is made, if the customer
wishes to change their mind and without giving the supplier a reason and without incurring liability.

Conformity.

29. The supplier has a legal duty to supply the goods in conformity with the contract and will not have
confirmed if it does not meet the following obligation.
30. Upon delivery, the goods will;
a. Be of satisfactory quality
b. Be reasonably fit for any particular purpose for which the customer buys the goods which, before the contract is made, the customer made known to the supplier and to be fit for any purpose held out by the supplier or set out in the contract; and
c. Conform to their description.
31. It is not a failure to confirm if the failure has its origin in the customer’s materials.
32. The supplier will provide the following after sales service; Any queries or technical support with the supplier’s products, please contact the office and the supplier will aim to respond within 30 days.

Circumstances beyond the control of either party.

33. In the event of any failure by a party because of something beyond its reasonable control:
a. The party will advise the other party as soon as practicable; and
b. The party’s obligations will be suspended so far as is reasonable, provided that the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer’s rights relating to the delivery.

Privacy.

34. The customer’s privacy is critical to the supplier. The supplier respects the privacy and complies with the general Data Protection Regulations with regards to personal information.
35. These terms and conditions should be read alongside and are in addition to the supplier’s policies, including the supplier’s privacy policy and cookies policy, which can be found on the website.
36. For the purpose of these terms and conditions;
a. ‘Data Protection Laws’ means any applicable law relating to the processing of personal data, including but not limited to the Directive 95/46/EC (Data Protection Directive) or the GDPR.
b. ‘GDPR’ means the general Data Protection Regulation (EU) 2016/679
c. ‘Data Controller’, ‘personal data’ and ‘processing’ shall have the same meaning as in the GDPR.
37. The supplier is a data controller of the personal data in providing the goods to the customer.
38. Where the customer supplies personal data to the supplier to enable the provision of the goods, the supplier will comply with the obligations imposed by the data protection laws;
a. Before or at the time of collecting personal data, the supplier will identify the purpose for which information is being collected.
b. The supplier will only process personal data for the purposes identified.
c. The supplier will respect the customer’s rights in relation to personal data, and;
d. The supplier will implement technical and organisational measures to ensure the customer’s personal data is secure.

Excluding Liability.

39. The supplier does not exclude liability for: (1) any fraudulent act or omissions; or (2) for death or personal injury caused by negligence or breach of the supplier’s other legal obligations. Subject to this, the supplier is not liable for (1) loss which is not reasonably foreseeable to both parties at the time when the contract was made, or (2) loss (eg loss of profit) to the customer’s business, trade, craft or profession which would not be suffered by a consumer because the supplier believes the customer is not buying the goods wholly or mainly for its business, craft or profession.

Governing law, jurisdiction and complaints.

40. The contract (including any non-contractual matters) is governed by the law of England and Wales.
41. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Island, in the courts of respectively Scotland or Northern Island.
42. The supplier tries to avoid any dispute, so will deal with any complaints as follows. If a dispute occurs the customer must contact the office directly and the supplier will aim to respond with an appropriate solution within 5 working days.